Refund Policy


All returns must be postmarked within thirty (30) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at: Online Concepts Customer Support
to obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number, place the item securely in its original packaging,
and mail us to send instructions about the return.

Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.

Update Refund Policy For Cell Phones

Please Note- Important Information:

– Our items are International and work with GSM networks only.

(Do not work with CDMA carriers like Verizon, Sprint, Boost…)

– Our items can be used World Wide with any GSM network that support phone’s bands.


If so, we may ask you to pay the difference. To avoid that, Please contact us
with FULL address before buying for shipping cost.

Customs: Every country has different customs rates and laws. This is the buyer’s duty to the government. Customs is the international buyer’s responsibility. Buyers should check with Customs in their country about any import tax/duties/customs fee/carrier fee before buying.

We will NOT be responsible for any customs and/or carrier charges and no refund will be made.

If buyer refuses to pay any customs and/or carried charges,
and package ends up returning back to us we will charge the buyer
for any customs and/or carrier charges plus Shipping cost
to and from buyer (Buyer will get partly refund).

If those charges are greater than item cost we have the right to declare
it abounded/destroyed with the carrier, and no refund will be applied to buyer.

Any other country in the world: We understand customs fees are high,
but we DO NOT declare Low Value or Gift or different item.

We ship only after payment is fully cleared and ONLY to address provided by PayPal.
Address cannot be changed at any time.

Shipping costs (to and from buyer) will be charged for any returned or refused shipment.
Buyer will get payment back minus shipping costs (include duties, taxes and customs fee if any).

Please note- Even when a free shipping is offered, we still pay for shipping,
and those funds are NOT refundable.

Terms and Conditions

(Please read carefully before purchasing. By placing an order for this product,
you agree to the following terms and conditions.)


The following terms and conditions may be modified or changed without any prior notice.

Handling Time & Tracking #:

Orders will typically be shipped within 3 business day after payment has been verified.
We do not ship orders on Saturdays, Sundays and Public holidays.

To facilitate and uphold our fast shipping,

All orders will be shipped from our Warehouse in Hong Kong. Self collection will not be possible

Please check your PayPal for the record of order invoice and tracking #,
if you don’t receive it within 48 hours, please contact us via email.

Arrival Time & Shipping Cost:

3 to 7 days

Return Policy:

1) Accept 30 days Exchange only, No Refunds.
Returned item must be new & original condition without installation damage or marks.
Otherwise, will not be qualified for exchange, no exception!

2) If you received a DOA (damage on arrival) item, you must take pictures on the damages
of the item and its packing box/bag, and email us within 48 hours to get approval for replacement.

3) Return shipping fees must be paid by buyer. No exception!

4) If you order the item by your own mistake, we have the rights
to refuse exchanging the item or you have to pay 20% restocking fees.

5) If we send you the wrong item, you must agree that you need to return
the wrong item to us before we can resend you a correct item.

6) Please ensure that the item must be new & original condition
without installation damage or marks, includes all unused original accessories and packaging.

7) Please be sure that your return shipments are properly packed and fully insured.
We are not responsible for returned packages if lost by shipper/carrier or got damaged buy courier.


After receiving your return and inspecting the condition of your item,
we will process your return.

Please allow at least thirty (30) days from the receipt of your item to process your return.
Refunds may take 1­2 billing cycles to appear on your credit card statement,
depending on your credit card company.


If you have any questions concerning our return policy,
please contact us at: Customer Support

By accessing the website at,
you are agreeing to be bound by these terms of service, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site.
The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software)
on Online Concepts LLC website for personal, non-commercial transitory viewing only.

This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on #yourcompanyname’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions
and may be terminated by Online Concepts LLC at any time.

Upon terminating your viewing of these materials or upon the termination of this license,
you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on Online Concepts LLC website are provided on an ‘as is’ basis.

Online Concepts LLC makes no warranties, expressed or implied,
and hereby disclaims and negates all other warranties including, without limitation,
implied warranties or conditions of merchantability, fitness
for a particular purpose, or non-infringement of intellectual property
or other violation of rights.

2. Further, Online Concepts LLC does not warrant or make any representations
concerning the accuracy,
likely results, or reliability of the use of the materials on its website or
otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Online Concepts LLC or its suppliers be liable for any damages
(including, without limitation, damages for loss of data or profit,
or due to business interruption) arising out of the use or inability
to use the materials on Online Concepts LLC website, even if Online Concepts LLC
or a Online Concepts LLC authorized representative has been notified orally
or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties,
or limitations of liability for consequential or incidental damages,
these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Online Depot website could include technical,
typographical, or photographic errors.

Online Concepts LLC does not warrant that any of the materials
on its website are accurate, complete or current.

Online Concepts LLC may make changes to the materials contained
on its website at any time without notice.

However Online Concepts LLC does not make any commitment to update the materials.

6. Links

Online Concepts LLC has not reviewed all of the sites linked to its website
and is not responsible for the contents of any such linked site.

The inclusion of any link does not imply endorsement by Online Concepts LLC of the site.
Use of any such linked website is at the user’s own risk.

7. Modifications

Online Concepts LLC may revise these terms of service for its website at any time without notice.
By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of #yourlocation and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

3. Privacy Policy

This privacy policy has been compiled to better serve those who are concerned
with how their ‘Personally Identifiable Information’ (PII) is being used online.
PII, as described in US privacy law and information security, is information
that can be used on its own or with other information to identify, contact,
or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of
how we collect, use, protect or otherwise handle your Personally Identifiable Information
in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate,
you may be asked to enter your name, email address, credit card information
or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To ask for ratings and reviews of services or products

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities
in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible
by a limited number of persons who have special access rights to such systems,
and are required to keep the information confidential.

In addition, all sensitive/credit information you supply is encrypted
via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order
to maintain the safety of your personal information.

All transactions are processed through a gateway provider
and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent,
or you can choose to turn off all cookies. You do this through your browser settings.
Since browser is a little different, look at your browser’s Help Menu to learn
the correct way to modify your cookies.

If you turn cookies off .

Third-party Disclosure

We do not sell, trade, or otherwise transfer to outside parties
your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products
or services on our website. These third-party sites have separate and independent privacy policies.

We therefore have no responsibility or liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles.
They are put in place to provide a positive experience for users.

Google AdWords

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites
and online services to post a privacy policy.

The law’s reach stretches well beyond California to require any person or company
in the United States (and conceivably the world) that operates websites
collecting Personally Identifiable Information from California consumers
to post a conspicuous privacy policy on its website stating exactly
the information being collected and those individuals or companies
with whom it is being shared.
See more at: CalOPPA

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page
or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily
be found on the page specified above.

You will be notified of any Privacy Policy changes:

On our Privacy Policy Page

Can change your personal information:

By emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising
when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information
from children under the age of 13 years old,
the Children’s Online Privacy Protection Act (COPPA) puts parents in control.

The Federal Trade Commission, United States’ consumer protection agency,
enforces the COPPA Rule, which spells out what operators of websites
and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law
in the United States and the concepts they include have played a significant role
in the development of data protection laws around the globe.

Understanding the Fair Information Practice Principles and how they should
be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action,
should a data breach occur:

We will notify you via email

Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals
have the right to legally pursue enforceable rights against data collectors and processors
who fail to adhere to the law.

This principle requires not only that individuals
have enforceable rights against data users, but also that individuals have recourse
to courts or government agencies to investigate and/or prosecute
non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email,
establishes requirements for commercial messages, gives recipients
the right to have emails stopped from being sent to them,
and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients
after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.


Online Concepts

2803 Philadelphia Pike
Suite B #228
Claymont, DE 19703

Customer Support

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